Support

How to reach us

Write to contacto@fractalrisk.co. We answer on business days, usually within 48 hours. Include the email you signed up with and, for a bug, what you were doing and what happened.

Frequently asked questions

What is a credit? Each analysis and each radar uses one credit. You get welcome credits when you sign up; after that you can buy packs or subscribe to Fractal Risk Pro from the Credits screen.

Payments? They are handled by Google Play or the App Store. Refunds are requested from the store, not from us.

Verification or recovery email not arriving? Check your spam folder and that the address is spelled correctly; you can resend it from Settings. If it still does not arrive, write to us.

Lost access to two-step verification? Use one of the recovery codes you were given when you enabled it. If you do not have them, write to us from the account's email.

How do I delete my account? From Settings → Delete account, or by following the 'Delete account' page.

Is the analysis advice? No. It is a professional starting point you must review with your own judgement; it does not replace legal or financial advice.